The world of Artificial Intelligence (AI) is as exciting as is scary. That machines could possibly surpass human intelligence – a phenomenon referred to as ‘the singularity’ – is a scenario that has elicited much intrigue and debate the world over.

Some say the singularity is just not possible. Because this will require a full understanding of the human brain, as well as the creation of consciousness. Yet the most advanced of sciences is still hard at work trying to unravel the complete intricacies and mystiques of the brain; as well as to definitively describe and locate consciousness. In the brain? In the general chest area? In the heart? It is a Tower of Babel scenario.  In our current times, the answers to these questions remain firmly locked in a cabinet marked ‘God’s Secrets.’

Others say the singularity will happen at some point in future. Because the powerful super intelligent machines will figure out everything through a run-away algorithm. And here again, further dissent arises. Optimists foretell it will be good for the world, while others, such as Elon Musk, have predicted a doomsday scenario where machines will overrun humans and possibly kill them all. But the fact is no one really knows what will happen post the singularity. If indeed it ever happens.

As the singularity puzzle deepens, there is thankfully a crystal clear consensus regarding the fact that businesses are operating in unprecedented times of rapid, dizzying change.  And AI is a technological revolution that plays at the extremes – fashioning itself as a severe disruptor on the one hand, and as a lever for diverse, deep-reaching solutions on the other. A villain and a saviour. AI indeed, is a double-edged sword.